Terms & Conditions

Last Updated: 09 January 2025

1. Introduction

Welcome to GreyInk (“Platform”, “Company”, “we”, “our”, “us”). GreyInk is an online multi-vendor service marketplace that enables individuals and businesses (“Buyers”) to discover, purchase, and manage services offered by independent professionals (“Sellers”).

By accessing, browsing, registering, or transacting on GreyInk, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

2. Nature of the Marketplace

GreyInk operates as a technology-driven intermediary platform and does not itself provide, endorse, or guarantee any services listed by Sellers.

Sellers act independently and determine service scope, pricing, timelines, and delivery
GreyInk facilitates listings, order workflows, secure payments, dispute handling, and communication tools
No employment, partnership, or agency relationship is created between GreyInk and Sellers

3. User Eligibility & Accounts

Users must be legally capable of entering into binding agreements
Users are responsible for maintaining the confidentiality of their login credentials
All activity through a registered account is deemed to be conducted by the account holder

GreyInk reserves the right to restrict, suspend, or terminate access if misuse, abuse, or policy violations are detected.

4. Listings & Service Content

Sellers are solely responsible for accuracy, completeness, and legality of listings
Listings must clearly describe deliverables, timelines, pricing, and limitations
Misleading, prohibited, or unlawful services are not permitted

GreyInk may review, modify, or remove listings that violate platform policies or applicable laws.

5. Orders & Transactions

Orders are created when a Buyer completes payment for a listed service. Sellers are expected to deliver services as described, and Buyers must provide required inputs in a timely manner.

GreyInk reserves the right to monitor order activity to ensure platform integrity.

6. Payments

All payments are processed through authorized third-party payment gateways and UPI systems. GreyInk does not store sensitive payment credentials.

Payments may be held temporarily until service delivery confirmation or dispute resolution. GreyInk may withhold settlements in cases of suspected fraud, abuse, or policy violations.

7. Fees & Charges

GreyInk may charge a platform service fee for facilitating transactions
All fees, taxes, and applicable charges are transparently disclosed before payment
Sellers are responsible for their own tax obligations

8. Service Delivery & Acceptance

Sellers must deliver services within the agreed scope and timeframe
Buyers are encouraged to review delivered services promptly
If no dispute is raised within the review period, services may be deemed accepted

9. Ratings & Reviews

Buyers may submit ratings and reviews based on genuine service experiences. Reviews must be accurate, factual, and non-abusive.

GreyInk reserves the right to moderate or remove reviews that violate platform standards.

10. Dispute Resolution

Disputes must be raised through GreyInk’s official support channels. GreyInk may request information from both parties to facilitate fair resolution.

GreyInk’s role is limited to facilitation and does not guarantee outcomes.

11. Prohibited Activities

Fraudulent, deceptive, or misleading conduct
Circumventing platform payment systems
Posting prohibited or unlawful content
Manipulating ratings, reviews, or transactions

12. Intellectual Property

Platform content, branding, and software are the intellectual property of GreyInk
Sellers retain rights to their own service content unless otherwise agreed

13. Limitation of Liability

GreyInk is not liable for quality or outcome of Seller services
Delays, losses, or damages arising from user interactions
Technical interruptions beyond reasonable control

Liability, if any, is limited to platform fees charged for the relevant transaction.

14. Termination

GreyInk may suspend or terminate access without notice in case of policy violations or risk to platform integrity.

15. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the jurisdiction of competent courts.

Privacy Policy

Last Updated: 09 January 2025

1. Overview

GreyInk is committed to protecting user privacy and handling information responsibly in accordance with applicable laws and industry standards.

2. Information We Collect

Account and contact details
Order and transaction references
Communication records
Technical, device, and usage data

3. Use of Information

Operate marketplace features
Process transactions and settlements
Provide customer support
Improve platform performance and security
Prevent misuse and fraud

4. Payment Processing

Payments are processed by secure third-party payment providers. GreyInk does not store sensitive payment credentials.

5. Data Sharing

Information is shared only with trusted service providers essential for platform operations. Data may be disclosed if required by law or regulatory authorities.

6. Data Security

Reasonable technical and organizational safeguards are implemented. Access to data is restricted to authorized personnel.

7. Data Retention

Information is retained only as long as necessary for operational, legal, or compliance purposes.

8. User Rights

Users may request updates, corrections, or account deactivation, subject to applicable obligations.

9. Policy Changes

This policy may be updated periodically. Continued use of the platform constitutes acceptance of changes.

Refund & Cancellation Policy

Last Updated: 09 January 2025

1. Cancellation Policy

Orders may be cancelled prior to commencement of service delivery. Once delivery has begun, cancellation depends on service progress.

2. Refund Eligibility

Service is not delivered
Service materially deviates from the listed description
Mutual agreement between Buyer and Seller

3. Refund Process

Refunds are processed to the original payment method. Processing timelines typically range from 5–7 working days, subject to payment provider policies.

4. Non-Refundable Scenarios

Fully delivered and accepted services
Buyer dissatisfaction not supported by evidence
Policy violations

5. Dispute Handling

GreyInk reviews disputes impartially and facilitates resolution based on available information.

Contact Information

GreyInk
Email: support@greyink.in
Website: https://greyink.in