Privacy Policy
Last Updated: 09 January 2025
1. Overview
GreyInk (“we”, “our”, “us”, “Platform”) is committed to protecting the privacy of users and handling information in a responsible, transparent, and secure manner. This Privacy Policy explains how information is collected, used, stored, and shared when you access or use the GreyInk marketplace.
2. Scope of This Policy
This Privacy Policy applies to all users of the GreyInk platform, including buyers, sellers, and visitors, and covers information collected through the website, applications, and related services.
3. Information We Collect
To operate and improve the marketplace, GreyInk may collect the following types of information:
- Basic account and contact details provided during registration
- Order, transaction, and payment reference information
- Messages and communications exchanged through the platform
- Technical information such as device data, browser type, IP address, and usage logs
4. Use of Information
Information collected by GreyInk is used for the following purposes:
- Operating and managing marketplace features
- Processing orders, payments, refunds, and settlements
- Providing customer support and resolving disputes
- Improving platform performance, security, and user experience
- Preventing fraud, abuse, and unauthorized activities
5. Payment Processing
Payments made on the platform are processed through secure and authorized third-party payment gateways and UPI systems. GreyInk does not store or process sensitive payment credentials such as card numbers or payment authentication data.
6. Information Sharing
GreyInk shares information only when necessary to operate the platform effectively, including:
- With payment processors for transaction completion
- With service providers assisting in platform operations
- With legal or regulatory authorities when required by law
GreyInk does not sell, rent, or misuse user information for unauthorized purposes.
7. Data Security
GreyInk implements reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction. Access to user data is limited to authorized personnel only.
8. Data Retention
Information is retained only for as long as necessary to fulfill operational, legal, regulatory, or dispute-resolution requirements. Once no longer required, data is securely deleted or anonymized.
9. User Rights & Choices
Users may request access to, correction of, or updates to their account information. Users may also request account deactivation, subject to applicable legal and operational obligations.
10. Cookies & Tracking Technologies
GreyInk may use cookies and similar technologies to enhance platform functionality, analyze usage patterns, and improve user experience. Users may control cookie preferences through their browser settings.
11. Third-Party Links
The platform may contain links to third-party websites or services. GreyInk is not responsible for the privacy practices or content of such third parties, and users are encouraged to review their policies independently.
12. Policy Updates
GreyInk may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Continued use of the platform after updates constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
GreyInk
Email: support@greyink.in
Website: https://greyink.in